Customer Service

You may cancel your order any time before the order is processed. Once an order has shipped, the Return and Exchange Policy will apply.

VI·II·VI may cancel orders for any reason. Some common situations in which orders are cancelled may include: The item is out of stock and there are no plans of restocking it or a credit card payment is declined by the issuing financial institution.

**Customers will be notified via email once their order has been processed. ​